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YOUR HOLIDAY CONTRACT
The contract is between Lifestyle Holidays Limited and the client being any person traveling or intending to travel on a tour operated by the company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all people's names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
Holiday Protection
We are a member of the Travel Trust Association
As a full member of the TTA, the Travel Trust Association, and ATOL bonded we are able to offer complete peace of mind to you the customer, that your holiday money is safe in our hands.
YOUR FINANCIAL PROTECTION
The Package Travel, Package Holiday and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked through our company and your repatriation in the event of our insolvency. All monies paid to us are covered by the T.T.A (Travel Trust Association) all funds are placed in a Trust account administered by the TTA. Each Booking is protected by a fidelity policy to a minimum value of £11,500.00..
Our ATOL number is ATOL T7168. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
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IF YOU CHANGE YOUR BOOKING (excluding name changes)
If, after our confirmation invoice has been issued, you wish to change your holiday in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes must be made in writing from the person who made the booking or your travel agent. We will charge for any additional services facilities, or other items changed, at the price, which applies on the day the change is made.
In addition we will also charge an administration fee of £25 per person and any further cost we incur making this alteration. You should be aware that these costs could increase the closer to departure date that changes are made and you should contact us as soon as possible. Please note certain travel arrangements (e.g. apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Changes must be made with Lifestyle Holidays and not with suppliers directly.
NAME CHANGES BEFORE TRAVEL
Except for holidays including budget or scheduled flights if we receive notification of a change within 8 weeks of departure the charge will be £40 per name change. Any changes outside of 8 weeks will incur a charge of £30 per name change. For holidays including scheduled flights, please note that some scheduled airlines do not permit name changes for any reason. Such charges are likely to include the full costs of the flight and may be subject to space being available for a new reservation.
IF YOU CANCEL YOUR BOOKING
Written notification from the person who made the booking must be received at our offices.
Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:
Period before departure within which written cancellation is received by Lifestyle Holidays Limited Amount of cancellation charges shown as a percentage of the booking price.*
| More than 84 days |
Deposit |
| 57-84 days |
30% or deposit if greater |
| 29-56 days |
50% |
| 22-28 days |
75% |
| 8 - 21 days of departure |
90% |
| 7 Days or less |
100% |
Note: if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. The full insurance premium is retained in the event of cancellation.
* Bookings that include Budget/Schedule Flights and/or cruise may incur different cancellation charges. Please enquire at the time of booking.
IF WE CHANGE OR CANCEL YOUR BOOKING
It is unlikely that we will have to make any changes to your travel arrangements, as we do plan the arrangements many months in advance. Occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.
In accordance with EU Directive ? (EC) No.2111/2005,
article 9, we are required to bring your attention the existence of a ?community list', which contains details of air carriers that are subject to an operating ban within the EU Community. The community list is available for inspection at www.air-ban.europa.eu
In accordance with EU regulations, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by up to 12 hours, dependent on duration of trip, changes to aircraft type, change of accommodation to another of the same standard.
When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which a major change or cancellation is notified to you or your travel agent.
Credit/compensation per full fare paying passengers (excluding infants).*
| More than 84 days |
Nil |
| 43-84 days |
£10 |
| 29-42 days |
£20 |
| 8-28 days |
£30 |
| 0-7 days |
£40 |
*For children invoiced at reduced rates, credit/compensation will be paid on a pro rota basis of the adult rate.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the resort representative, hotel manager or transport agent) who will do their best to put things right. If your complaint is not resolved locally, you should contact us on 0161 833 0733 to advise us of the problem so that we may endeavour to resolve it.
However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home to: Customer Relations Department, Lifestyle Holidays, Courtletts House, 38 King Street West, Manchester, M3 2WZ.
Please give your booking reference and all relevant information keeping your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as any resort representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
OUR LIABILITY TO YOU
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
- The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
- Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices: Lifestyle Holidays, Courtletts House, 38 King Street West, Manchester, M3 2WZ.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions.
If any payments to you are due from us any payment made to you by the airline will be deducted from this amount.
If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
PROMPT ASSISTANCE IN RESORT
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
PASSPORT, VISA, IMMIGRATION AND VACCINATION REQUIREMENTS
A full British passport (valid for at least 6 months beyond the end of your holiday) is required for travel your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates.
It is also your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you.
EXCURSIONS
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
TRANSPORTATION
It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.
Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. Lifestyle Holidays Limited does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and type of aircraft on which you subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.
MISCELLANEOUS
Conditions of Travel: We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise Lifestyle Holidays Limited in writing of the condition so that appropriate advice and assistance can be given. NB Passengers may be refused passage where as a result of failing to notify Lifestyle Holidays Limited appropriate arrangements cannot be made.
Lifestyle Holidays Limited has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination-please check (with the airline used) for details. Passengers are advised that most airlines operate a non-smoking policy.
We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised.
Special Requests: Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, Lifestyle Holidays Limited will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by Lifestyle Holidays Limited to an airline, the confirmation of seat numbers is at the discretion of the airline.
Behaviour: You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, Lifestyle Holidays Limited will not refund any portion of the cost of your holiday and, if Lifestyle Holidays Limited incurs any expense because of your behaviour, you will be obliged to compensate Lifestyle Holidays Limited for those expenses. |
Website Information
All the information on this Website has been given in good faith, however, since we include so much detail and as the brochure is prepared up to 18 months in advance there may be occasions when advertised facilities may be altered or withdrawn for reasons outside our control during your own particular holiday. For example, planned entertainment may be charged or cancelled, or during the low season the swimming pool may be closed. Further, the operation of certain amenities a facilities may be subject to local licensing laws or religious holidays, Maintenance and local energy conservation measures may mean the campsite limits certain facilities. e.g. water supplies, weather conditions can cause electricity failures. In such circumstances as described Castell Montgri Lifestyle Holidays shall be under no liability for any loss or damage arising there from. The operation and supervision of the campsite, transport and other services is subject to local laws, regulations, standards and codes of practise of Spain. The legal and safety requirements of Spain are lower than that of the UK or Eire. You should note that the standards imposed are that of Spain and not UK or Eire. We must draw your attention to the fact that some parts of the campsite or resort of Estartit may be in the process of development and building work but Castell Montgri Lifestyle Holidays cannot accept any liability for any inconvenience, discomfort or annoyance which you may suffer from and building work being carried out, such work being beyond our control. We would also draw your attention to the fact that that certain facilities you may find that the management of the property utilised make a charge, for example, for the use of tennis courts, mini golf, equipment hire, sunbeds, etc. A charge is normally levied for baby sitting, children's clubs etc. Where applicable.
Special Requests
Whilst we make every effort to adhere to any special requests no guarantee can be given. We may not be able to notify you before departure if we are unable to meet any special requests.
Campsite ( Camping Castell Montgri, Estartit ) Rules
All customers will be expected to strictly adhere to campsite rules and regulations as lay down by the site management. A list of rules and regulations are available on site for customers. We do not set out these rules but we do contract emplacements on the basis that our customers will adhere to them. We cannot be held responsible in any way should customers expelled from the campsite for failing to adhere to these rules. If the campsite management fail to enforce their campsite regulations we cannot be held responsible for their failure to do so. Please note that the campsite will enforce that proper swimming attire are worn in their pools and not shorts/Bermudas or T-shirts. The campsite reserve the right to charge for any second vehicles or trailers which may have to be parked in the campsite car park. Motor homes are not permitted to be parked outside Castell Montgri Lifestyle Holidays accommodation but can be parked in the campsite car park.
Ferries and Flights
Any bookings made with ferry operators or airlines are made by Castell Montgri Lifestyle Holidays acting as agents for the relevant operator. You will be bound by the terms and conditions of the relevant operator, copies of which are available on request. These conditions can also be found on the relevant operators website. We cannot accept any responsibility for delay in ferry or flight travel times to or from the UK, whether the delay or cancellation is caused by adverse weather conditions, rescheduling of times by the transport operator/authorities and /or mechanical breakdown, strike or industrial action or otherwise. However, in certain circumstances you may be able to claim under the insurance policy arranged by Castell Montgri Lifestyle Holidays. In the event of delay you must make your own arrangements for meals and accommodation if required. Castell Montgri Lifestyle Holidays does not provide these for you. Should you change any vehicle details including the addition of roof boxes or bicycle carriers, after the initial booking, this must be communicated to Castell Montgri Lifestyle Holidays. Failure to do so may result in refusal of carriage by the operator for which Castell Montgri Lifestyle Holidays cannot be held liable.
Your Journey
It is your responsibility to allow sufficient time for journeys to the campsite, ferry ports, airports. Hotels etc. Castell Montgri Lifestyle Holidays will not make any refunds for unused accommodation or pre-booked travel in any circumstances. In circumstances of illness, breakdown, etc. your holiday insurance policy may provide cover if you fail to arrive at the campsite, ferry ports, airports on time and in the case of pre-booked travel it may sometimes be possible to obtain a refund of alternative transport from the operator though this is dependant on their terms and conditions.
Travel Documents
For British citizens a visa is not required to visit Spain. All British citizens must posses a valid ten-year passport including all children. Standard application time for a ten-year passport is one month however in the summer months the passport office experience heavy demand and delays may be possible. Please be certain to apply in time. Any passenger who is not a British citizen must check with the embassy of the country to be visited regarding possible Visa requirements. We advise where possible that customers use the safety deposit boxes on the campsite for items such as passports. We do not advise that items of high value be taken on a camping holiday; however, if valuables are taken please ensure they are correctly insured. You should also ensure that you are aware of any specific requirement relating to health and the country you are visiting. In the UK you should consult the Department of Health leaflet T1 (The travellers guide to health) available from Travel Agents or the department of Health. You should also check with your own Doctor before your departure as to whether any inoculations are considered available and necessary for your holiday. You should also contact the department of Health for Form El 11 also available at Post Offices, which is an agreement within the European Union enabling you to claim back a percentage of medical fees.
If You Have a Problem
In the unlikely event of they're being something not to your liking whilst you are on holiday that is in our direct control you must report it immediately. This will give our Castell Montgri Lifestyle Holidays representative an opportunity to correct the matter so that it does not spoil your holiday. Unless there is a valid reason why you fail to report your complaint to our Castell Montgri Lifestyle Holidays representative then we will not consider ourselves to be liable in respect of complaints, which were not registered in resort. Your holiday enjoyment is our prime consideration. If the matter cannot be put right on the spot, detail of your complaint should be recorded on a Comment form available on request in resort. This should be handed to our representative; they will then give you a copy of the form, which together with an accompanying letter must be forwarded to our UK office address within 28 days of the completion of the holiday. We will not accept liability in respect of claims outside this period. Please note that in any event any compensation payable for claims against Castell Montgri Lifestyle Holidays other than compensation for personal injuries will not exceed two times the cost of the holiday. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may if you so wish be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme does not apply for claims over £1500 per person or £7500 per booking form or those, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rules of the scheme provide that the applicant of arbitration must be made within nine months of the date of return of the holiday but in special circumstances it may still be offered outside this time period. If your holiday is arranged through an agent and not directly with us then all monies paid to the agent in anticipation of a contract with Castell Montgri Lifestyle Holidays are held by him as your agent until the booking is accepted and there after as our agent. Under no circumstances will any agent of ours have authority to expressly or implied alter the terms of the contract unless that agent has written authority to do so.
Personal Insurance
We believe personal insurance is essential for a worry free holiday, so we insist all our customers are insured. We will automatically arrange cover for you unless you advise us at the time of booking that you have an alternative insurance arrangement. We will then request that you submit documentary evidence so that we have a record of your insurer with your booking details. It is your responsibility if taking alternative holiday insurance to ensure that the cover supplied is adequate.
Our Responsibility
You will appreciate that there are many people and companies over whom Castell Montgri Lifestyle Holidays have no control who are involved in the planning and provision of your holiday. Castell Montgri Lifestyle Holidays has taken all reasonable steps to ensure that the suppliers of services provided are of an acceptable standard. As part of our policy of customer care Castell Montgri Lifestyle Holidays will accept responsibility for the standard of service provided to you. We will accept responsibility for the proven negligent acts and/or omission of our employees and agents and our suppliers and subcontractors, servants and/or agents whilst acting in the scope of the course of their employment in respect of claims arising as a result of death, bodily injury or illness to you or any member of your party. You should note: liability will only be accepted if you can prove that death, injury or illness was caused by negligence of Castell Montgri Lifestyle Holidays, its servants, agents, suppliers, or contractors. No liability can be accepted for the negligent acts of sea carriers or airlines nor for any other aspect of the holiday where liability is governed by international convention and where liability may not be limited or excluded. Castell Montgri Lifestyle Holidays relies on the terms and limitations contained in the Athens Convention or such other international conventions as may be appropriate. We cannot accept responsibly or liability or loss, damage, or expense resulting from war or terrorist activates threatened or actual, civil unrest, closure of ferry terminals, closure of airports, industrial action, threatened action, threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangement. We will not be liable for any damages for either death, injury or illness or for any breach of contract if the same is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care has been exercised or due to an event which even with all due care would not be foreseen or forestall.
If We Change Your Booking
As you will appreciate holiday arrangements are planned many months in advance and on rare occasions it may be necessary to make a modification to them and we reserve the right to make such changes at any time. In the majority of cases such changes will be minor but if they are of a more substantial nature we will do our best to advise you prior to your departure. If we are forced to make major changes notified before departure to your holiday we will pay you compensation in accordance with the table below. Such major changes being: Change of scheduled ferry route Change of Accommodation
If you choose to accept the changed arrangement or purchase another holiday from us we will pay you compensation on the scales shown below. If you choose not to accept the change to arrangements we will refund you all the monies paid to us. However, in no case will we pay compensation if;"" change is due to an event listed in paragraph 11.
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Period of notification
given to you |
Compensation per booking
°/o of basic holiday cost
(excludes supplements and insurance premiums) |
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More than 56 days |
Nil |
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43-56 Days |
10% |
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29-42 Days |
15% |
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15-28 Days |
20% |
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0-14 Days |
25% |
Force Majeure
Important-Compensation arrangements do not apply to, and we reserve the right to cancel your holiday in the event of changes caused by reasons of war, riots, civil strife, terrorist activities, industrial disputes, natural/nuclear disasters, fire, technical problems to transport, port closures, a adverse weather conditions and similar events beyond our control.
Payment of Deposit
Your contract is with Castell Montgri Lifestyle Holidays. When we receive your signed booking form accompanied by the deposit and insurance premium which is applicable to you chosen holiday we will send our acknowledgement of your booking. If the deposit is not received within the following seven days we reserve the right to treat the booking as cancelled by you and to apply cancellation charges as detailed in paragraph 17. There is not a contract t between us until acknowledgement has been sent and it acts as our acceptance of the booking in accordance with the contract outlined in these booking conditions, which is subject to English Law, and the exclusive jurisdiction of the English courts.
Payment of the Balance
We will send out a final invoice twelve weeks before departure showing the balance you owe us. You must pay this at least ten weeks before departure. If you do not you could be liable for cancellation charges of up to 100% of the final invoice because we reserve the right to treat the booking as cancelled by you at anytime up to the date of departure. Therefore it is very important for you to pay the balance ten weeks before departure or write cancelling your holiday in accordance with paragraph 17. A 5% charge will be levied on the final balance of all bookings when a credit card is used to pay any element of the holiday package. Please note that there is a 1% charge for the use of debit cards.
Payment can be made by cheque drawn on accounts based outside the UK but will be charged a £50 admin fee to cover bank charges and 3 week delay in drawing of funds.
If You Change Your Booking
If after your booking has been accepted you wish to transfer to a different holiday within this brochure, change departure, or alter any detail of the booking we shall do our utmost to satisfy your requirements. If the change is 56 days or more before departure there will be an amendment fee of £15 and if 55 days or less the amendment fee will be £25. Any change to details on the booking within 6 weeks of departure will incur a cancellation charge as set out in paragraph 17 below unless the new holiday departs on or before the original departure date in which case the normal amendment fee of £25 will be charged. Insurance premiums are not transferable. If you have authorised the automatic debiting of your credit/debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly.
If You Cancel Your Holiday
Should you or any member of you party be forced to cancel your booking once it has been accepted a valid cancellation can only be made if you give written instruction to us sent by recorded delivery. The person who signed the booking form must sign the instructions. The effective date for the cancellation will be the date we receive your written instructions in our office. For this reason telephone, fax or email cancellations cannot be accepted. If you cancel, a cancellation charge (being agreed damages to cover your estimated loss) calculated on the scale set out below becomes payable by you as signatory of the booking form. If you have authorised the automatic debiting of your credit /debit card, the appropriate amount (which we will have previously confirmed to you) will be debited accordingly. Please note you may be able to make a claim under your holiday insurance arranged by us.
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Period before brochure Departure within which Written confirmation Is received by Castell Montgri Lifestyle Holidays
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Insurance Premium. Deposits are non refundable Amount of cancellation charge Expressed as a % of Total holiday price. Inclusive of extras |
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More than 42 days |
£100 per week booked |
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29-42 Days |
50% |
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22-28 Days |
60% |
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1-21 Days |
100% |
Important Notice
1. This Website was accurate at time of going LIVE November 2006. Please note that there may be changes to the content of this Website, which will be notified to you before any contract between you, and Castell Montgri Lifestyle Holidays is concluded. Prices on this Website can go up as well as down depending on demand, check the current price at the time of booking or by phoning us on 0161 962 7403. Our prices are calculated in relation to supply and demand and can change on a daily basis.
2. All holidays contained in this brochure are subject to availability & operate subject to there being a minimum number required to operate that holiday. We impose a deadline of 8 weeks prior to the date of departure for deciding if sufficient numbers have booked to travel. In the event that the premium number has not been reached, we reserve the right to cancel your holiday and refund all monies paid.
3. The same holiday is defined as departing on the same day from the same port/airport at the same time to the same campsite in the same accommodation type, for the same number of passengers including personal insurance premiums.
Privacy Policy
This page explains how Castell Montgri Lifestyle Holidays uses any information you give to us and the ways in which we protect your privacy.
Data Protection
Under the Data Protection Act Lifestyle Holidays has a legal duty to protect any information we collect from you. Castell Montgri Lifestyle Holidays safeguards your data and keeps security standards to prevent any unauthorised access to it. Acting as a travel agent, Castell Montgri Lifestyle Holidays will pass your details onto any third party tour operator / travel company as necessary to complete your travel booking.
Information Collected
Castell Montgri Lifestyle Holidays collects three kinds of information from our users: general enquiry information including basic contact details; email addresses for those joining our opt-in newsletter, and basic site statistics from log files.
1. Enquiry Information
Castell Montgri Lifestyle Holidays collects the basic enquiry details that you provide us with (where you want to go, the date etc) and basic contact details in order to process your enquiry. The contact details provided include your name, telephone number and email address. Information is held securely and only relevant staff have access to it. Acting as a travel agent, Castell Montgri Lifestyle Holidays will pass your details onto any third party tour operator / travel company as necessary to complete your travel booking.
2. Email Addresses for Opt-In Newsletter
Castell Montgri Lifestyle Holidays collects email addresses of those users wishing to join our opt-in email Newsletter.
This information is held securely and is not given out to any third party. You may unsubscribe at any time by following the instructions on the current Newsletter.
3. Website Usage Information
Castell Montgri Lifestyle Holidays collects information from log files. Information contained in log files does not contain any personal information. Log files store the total number of users to a website and other general information. This information is used to allow us to make improvements to lifestyle-holidays.co.uk. This information is held securely.
4. Mobile Numbers for Opt-In Txt Service
Castell Montgri Lifestyle Holidays collects mobile phone numbers of those users wishing to join our opt-in txt services. This information is held securely and is not given out to any third party. You may unsubscribe at any time by following the instructions on the current Newsletter.
5. Email Requests
You are entitled to a copy of any information we hold about you, please write to our offices to obtain this information. A small administration fee may be charged for its supply.
Changes to this Privacy Policy
If this privacy policy changes, an updated version will appear on this page. Please check this page regularly to ensure that you are aware of any changes that we might make.
Last Updated
This privacy policy was last updated 6th July 2007.
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